How do I cancel my order?
You can cancel your order before it has been shipped from our warehouse.
How do I create a return request?
Please contact our helpline at +971-4-8842544 & +971-5-26041570 for assistance with return requests.
When will I receive the refund?
Refunds will be initiated after successful pickup, following our Return Policy. The refund amount is expected to reflect in your account within 5-7 business days.
How do I request an exchange on YZBuyer?
Please reach out to our helpline at +971-4-8842544 & +971-5-26041570 to request an exchange.
How long does delivery take?
Delivery times vary and can take around 4-5 days, depending on the delivery location.
What should I do if I receive a partial item/partial order or an empty packet?
If you encounter such issues, please contact us within 48 hours of delivery. Provide a short description of the case and include snapshots of the packet and other boxes, if applicable. Please refrain from using the item in question and retain the packaging for further investigation.
How does the Cash on Delivery (COD) payment option work?
Our Cash on Delivery option allows you to pay for your order at the time of delivery. Select the “Cash on Delivery” option on the payment page. Note that this option is available only in selected pin codes, and the COD limit may vary for customers based on order rejection percentage.
How do I apply a coupon to my order?
You can apply a coupon on the cart page before placing your order. Unused and valid coupons can be found under the “Offers” tab on our website/mobile site.
What is YZ’s email verification policy?
To ensure important communication reaches our customers, we verify email addresses. Accounts with invalid domains, no mail server, or no mailbox may have the cash on delivery option disabled.
How do I return multiple products from a single order?
For multiple product returns, you will receive a separate Return ID for each item via email. If you choose to self-ship the products, you can send them together in a single shipment. Include the Return IDs on a sheet of paper inside the packet. Alternatively, if pickup is available, our courier person will collect the products from the pickup address.
If you have any other questions or need further assistance, please don’t hesitate to contact us.
