FAQs

You can cancel your order before it has been shipped from our warehouse. If your order has already been shipped, it cannot be cancelled.

Please connect on our helpline no.: +971-4-8842544 & +971-5-26041570

Refund will be initiated upon successful pickup as per the Return Policy. The refund amount is expected to reflect in the customer account within 5-7 business days.

Please connect on our helpline no.: +971-4-8842544 & +971-5-26041570

Delivery timeline varies from within 4-5 days depending upon the delivery location

Please tap on “My Orders” section after logging under main menu Website.

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers: Please do not use the item for which claim is being raised. You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario) The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users The refund for prepaid/Cash on delivery orders will be done after the investigation You may not be liable for a refund, if he/she falls in any of the scenarios stated below: Failure to provide adequate information about the case. Failure to provide snapshots of the packet and box (if any) If a pilferage delivery was received, pilferage claims must be made the same day. You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end. You have used the item for which claim was raised. In case of a component missing from a multi-component item such as Kurta, inner wear sets etc. only exchange return option would be provided basis serviceability and product type.

YZBUYER's Cash on Delivery option allows you to pay order value at the time of delivery for all orders. To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash on Delivery' option on the payment page. Cash on Delivery option is available only in selected pin codes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.

You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “Offers” tab of Website/M-site.

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal policies. Therefore, please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. YZ verifies the email addresses to ensure important communication about orders and shipments are reaching our customers. Email addresses that have an invalid domain, no mail server, or no mail box, fail the verification processes set by YZ and YZ reserves the right to disable any cash on delivery option for orders placed from such accounts that fail the email verification process.

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If mode of return is Pickup, our courier person will pickup the products from the pickup address.

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