Return and Refund

The YZBuyer Product Returns process explained 

This handy reference guide helps you understand how the YZ Buyer product returns process works:

 Here is how the YZBuyer product returns process works:

1. If you want to return or take refund, email us on: sale@yzbuyer.com
2. Depending on the kind of product you wish to return, your return request may have to undergo a verification process 
3. Following verification, you will be required to confirm your decision based on the category of product ordered. Three options are available: 

• Exchange: Your order will be exchanged for a new identical product of a different size or color 
• Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective or is not as described.
• Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you
• Keep ready all the requisite items necessary for a smooth returns process — including invoice, original packaging, price tags, freebies, accessories, etc. 
• Pickup and Delivery of your order will be scheduled in case of exchanges and replacements 
• Refund will be initiated and processed if applicable 
• Your request will be fulfilled according to YZ Buyer’s returns/replacement guarantee